Hotel Guest Reviews

At Condado Palm Inn, we are dedicated to providing unparalleled personal service to every guest. We take great pride in hearing what current – and past – guests have to say about their experience with us. Read our guest reviews below to learn more.

We hope after staying with us that you will agree that we are one of the best values in San Juan. 

Want to know what other travelers say about us? Read more guest reviews> 

“Great Service!”

February, 2020

I stayed after being on a cruise, everything was perfect. They stored my bags in frontdesk, the check-in time was at 3pm and they called me at 1pm indicating that the room is already available. The staff is amazing especially the frontdesk staff. I will be back next year and I will book in Condado Palm Best Western.

My Home Away from Home

February, 2020

Hands down, the hospitality of the staff and how they make you feel at home is bar none! This is my second time staying there in 6 months and have nothing but praise about my stay. Yamil Davila (Front Desk Manager,) is the most personable, warm and accommodating manager. He totally makes me feel welcome and special when I'm there. I appreciate how clean everything is. Breakfast is a favorite of mine and I would like to commend chef Wallace and Sibel Luna for all their attentiveness, warmth and service. They and other staff go out of their way to serve you and start your day off with a smile. One morning, my cell was posting PA time and I missed breakfast time by an hour, no problem when I went down to breakfast area, Wallace and Sibel made sure that I didn't go without my breakfast. Now, that is priceless. Can't wait to go back and visit soon.

Management and Staff make you feel at Home

February, 2020

The management team and the workers have done so much to make me feel at home. I was deployed for several months and they went out of their way to include me and others into their functions. Loany, Elsie, and Rosa make things happen. The property is always clean, orderly and I especially love the surprises left for me after a long day at work. Friendly attitudes and great conversation all around with many workers their. We really got to know each other and they do a great job at catering to make sure I was a happy guest.

Great Location

February, 2020

Great hotel and value! Bed was very comfortable along with pillows. Great views and lots of light with a balcony. Shower pressure is good too! Breakfast was average, lots of seating. Lobby is very pretty and games for the kids. Pool area very nice! Had a drink in the lounge but did not eat here although food smelled wonderful. Love the location near the beach, bars, restaurants, shopping and convenience stores, all within walking distance! If your up for a walk, or use the hotel's bikes, Old San Juan is only 3 miles away. Hotel will also hold your luggage after check out until your departure time. I would definitely come back to this hotel again.