Hotel Guest Reviews

At BEST WESTERN PLUS Condado Palm Inn & Suites, we are dedicated to providing unparalleled personal service to every guest. We take great pride in hearing what current – and past – guests have to say about their experience with us. Read our guest reviews below to learn more.

We hope after staying with us that you will agree that we are one of the best values in San Juan. 

Want to know what other travelers say about us? Read more guest reviews> 

“The best option for a stay in Condado San Juan PR!”

Stayed May 2017, traveled on business

I stayed at the Best Western Plus in Condado during my most recent stay while photographing a series of back to back weddings in San Juan. The Best Western Condado is now the preferred "Couture Bridal Photography" base of operations when in town providing Wedding Photography in Puerto Rico!

I chose Best Western Condado as an economical choice, but was surprised at the luxury accommodations and amenities available to me. The best Western Condado's staff was exceptional to say the least and went out of their way to make sure anything I needed was available to me. The staff was friendly, helpful and compassionate. In Particular, Jihan Rivera was especially helpful with a business matter regarding mail I needed to get while there, but did not arrive on time. She kept a look out for my mail and sent it to me here in Florida when it arrived.

The Best Western Condado serves an amazing breakfast and is close to the best restaurants in San Juan. It is also located less than a block from the beach where you may pay double or triple for. This is the place to stay!



“Best Hotel in Puerto Rico”

Stayed April 2017, traveled on business

This may actually be the best hotel in the world. We have now been here 4 times. (Myself 2).

This hotel is a fine tuned instrument. Each member of the staff is so in tune with each other and the guests that they resonate with perfect harmony. Señor Henry Neumann is the musician that strums this guitar and deserves the greatest applause. But every musician must have the most finely made strings unto which Rosa Desauden's strings resonate with a heavenly sound. And, of course, how could these strings play without the hardest work of the fret board where the notes are formed. Señorita Alexandra is the hardest working front desk staff I have ever heard. And if not to bold deserves a raise, for that is the frets job to bridge the notes in between their melody. The inner workings of this instrument have many more parts and I apologize for not knowing all your names, yet please know that your hard work is noticed and we are completely in awe of your song. Bravo Condado Best Western, BRAVO!

If you cannot tell by my paragraph above, I am more than delighted with this hotel and will never stay in any other from now on anytime I'm in Puerto Rico. I only hope that this hotel chain sees this post and rewards everyone one of you. For a hotel is only as strong as the workers who operate it. And, you (staff) are the best in the business. Thank you for all the service you have given us.



“I want to go back!!!!”

Stayed April 2017, traveled with family

I give an overall of a 100% to this hotel. Everything was clean, friendly staff and great bed to sleep. I had a bad experience with another hotel and Best Western Condado Plus saved my trip, my sleep, and my entire vacation. Thank you again for choosing the best staff. Their smile made my day every morning.